Titan Company Limited is a company incorporated under the laws of India, having its registered office at No.3, SIPCOT Industrial Complex, Hosur-635 126, and Corporate office at 'Integrity', No.193, Veerasandra, Electronics City P.O., Off Hosur Main Road, Bengaluru - 560 100, India (hereinafter collectively referred to as "We" or "Us" or "Company").
Titan takes the privacy of your information seriously. This Privacy Notice describes the types of personal information we collect from you through our stores, websites including sub-domains and microsites and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.
You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services. By using the services, you agree to the collection, use, and disclosure of your information as described in this Privacy Notice.
In this Privacy Notice, the following definitions are used:
(a) Cookies: A small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.
(b) Data: Includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.
(c) Data Protection Laws: Any applicable law and guidelines notified by Government of India relating to the processing of Data.
(d) Partners: Select third parties (including Tata Group Entities) with whom we have contracts for the businesses described in this Privacy Notice.
(e) Service Providers: Includes entities to whom we or other Tata Group Entities will disclose your Data in order to process information for a specific purpose pursuant to written contract.
(f) Tata Group Entity: Tata Sons Private Limited, and its subsidiaries, affiliates, associate companies and joint venture companies with whom we have a contractual arrangement to, inter alia, share data for the purposes described in this Privacy Notice.
(g) User or you: The natural person who accesses our stores, website or mobile application.
Titan collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitation, the following categories:
(a) Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.
(b) Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
(c) Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
(d) Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.
(e) Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.
(f) Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history, or any other personal information provided in responses to surveys or questionnaires.
(g) Personal data that is automatically collected when you use the wearable device and connected application which may include but is not limited to:
i. Data from sensors on the wearable device like heart rate, steps taken, sleep duration, etc.
ii. Schedule or appointments with health, fitness, wellness or swimming coaches.
iii. Your geographical location including GPS signals, cell tower IDs and Wi-Fi access points.
iv. Your usage information like IP address, bandwidth speed, browser type, language, operating system, cookie information, device or application identifier, standard server log information, and information about the software programs that are installed on your system.
(h) Your reviews, feedback and opinions about our products, programmes and services.
(i) Loyalty programme information: your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation.
We collect Data in the following ways:
(a) Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, hotels, kiosks). Please see the section titled "Data Shared by You" for more information.
(b) Automatic Information We Collect: We use "cookies", pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled "Data that is Collected Automatically" for more information.
(c) E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
(d) Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators' privacy policies and is not covered by our Privacy Notice.
(e) Interactions: All interactions with Titan will be recorded for training and quality monitoring purposes.
(f) Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another Tata Group Entity), to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website.
(g) Information Previously Provided to Tata Group Entities: Where you have shared any information previously with any of the Tata Group Entities and have consented to the further sharing of such information, such information will be shared with us by the Tata Group Entities.
You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website or mobile application. When you are asked to provide Data, you may decline.
Titan may collect your Data in several ways from your use of our stores, website, connected wearables or mobile application. For instance:
(a) when you register with us to receive our products and/or services;
(b) when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application;
(c) when you complete surveys conducted by or for us;
(d) when you elect to receive any communications (including promotional offers) from us;
(e) from the information gathered by your visit to our stores, website or mobile application;
(a) We automatically collect some information when you visit our website or use our connected wearables or mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.
(b) Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. Titan uses this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of our website or mobile application.
(c) We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser.
Any or all the above Data may be required by us from time to time to provide information relating to Titan and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons:
(a) carry out our obligations arising from any contract entered into between you and us;
(b) provide products and/or services and communicate with you about products and/or services offered by us;
(c) enable our subsidiaries, affiliates, associate companies, joint ventures, Tata Group Entities and Partners to offer their products and/or services and communicate with you about such products and/or services;
(d) processing, disclosing, transmitting, and/or sharing the data/information with our subsidiaries, affiliates, associate companies, joint ventures, Tata Group Entities, and other third parties which have business or contractual dealings with us;
(e) provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application;
(f) operate, evaluate and improve our business, website and mobile application;
(g) generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics;
(h) provide privileges and benefits to you, marketing and promotional campaigns based on your profile;
(i) in connection with loyalty programs owned and operated by us or by other Tata Group Entities;
(j) communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services;
(k) enforce the terms of use of our website and mobile application;
(l) protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and
(m) serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.
We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
Where required under applicable law, we will only use your personal information with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.
Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian.
We may share your Data with/ for:
(a) Partners: We may make available to you services, products, or applications provided by Partners for use on or through our website or mobile application. If you choose to use such service, customer information related to those transactions may be shared with such Partner.
Such Partners will be required to respect the security of your Data and to treat it in accordance with this privacy policy and applicable law.
(b) Tata Group Entities: We may make available to you products, services and /or applications of Tata Group Entities, to assist them to reach out to you in relation to their programs or campaigns and to process your queries and requests. Accordingly, we may share your Data with Tata Group Entities. We may also share your Data with the Tata Group Entities as is relevant for the purposes set out in Clause 6 above, and to facilitate the operation of our business.
(c) Tata Consumer Platform: Your Data may be shared with Tata Group Entities and other participating entities on the Tata Consumer Platform operated by Tata Digital Limited (“TCP”) for purposes of enrolment, offering you products, services and benefits on the TCP. Accordingly, we may share your Data with other Tata Group Entities, Partners and Service Providers.
(d) Service Providers: We or other Tata Group Entities may share your Data with Service Providers. Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing.
These Service Providers will be required to only process Data in accordance with express instructions and as necessary to perform services for purposes set forth in this Privacy Notice. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data.
(e) When Titan acts as a Service Provider: We may process and share your Data with Tata Group Entities and Partners when we act as a service provider to such Tata Group Entities and Partners.
(f) Protecting Titan: We may release Data when we believe release is appropriate to comply with applicable law or legal process to protect Titan against harm or financial loss, when we believe disclosure is necessary to protect individuals' vital interests, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
(g) Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data (including in relation to loyalty programs) may be transferred as part of such transaction.
(h) Third Parties: We may also share your Data with other third parties where:
i. You request or authorize us to do so.
ii. We need to comply with applicable law or respond to valid legal process.
iii. We need to operate and maintain the security of our website or mobile application, including to prevent or stop an attack on our computer systems or networks.
We require these third parties by contract to only process sensitive personal data in accordance with our instructions and as necessary to perform services on our behalf or in compliance with applicable law. We also require them to safeguard the security and confidentiality of the sensitive personal data they process on our behalf by implementing appropriate confidentiality, technical and organizational security measures.
Please note that Tata Group Entities and Partners may have privacy practices that differ from those of Titan. The use of your Data will be governed by their privacy statements when you provide Data on their websites.
We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail.
Titan retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary for our legitimate interests. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.
Even if we delete your Data, including on account of exercise of your right under Clause 11 below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.
When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Titan as described in this Privacy Notice.
We may transfer Data we collect about you to recipients in India, where we are headquartered. India may not have the same Data Protection Laws as the country in which you initially provided the information. When we transfer your Data to India, we will protect that information as described in this Privacy Notice, as disclosed to you at the time of data collection or as described in our program-specific privacy notice.
Depending on which Data Protection Laws are applicable to you, you may have the right or choice to:
• opt out of some collection or uses of your Data, including the use of cookies, pixels and similar technologies and the use of your Data for marketing purposes.
• access your Data, rectify it, restrict or object to its processing, or request its deletion or anonymization.
• change or edit information submitted to us.
• receive the Data you provided to us to transmit it to another company.
• withdraw any consent provided or alter your preferences.
• where applicable, lodge a complaint with your supervisory authority.
You may submit a request as described in the “How to Contact Us” section below. We will not charge you for any request. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Below, you will find additional privacy information that you may find important. Data Protection Laws, depending on your country, may include the following rights in relation to your Data:
a) Right to Confirmation and Access - the right to confirm our methods of processing and request
(i) copies of the information we hold about you at any time, or
(ii) that we modify, update or delete such information.
b) Right to Correction - the right to have your Data rectified if it is inaccurate or incomplete.
c) Right to be Forgotten - the right to request that we delete or remove your Data from our systems.
d) Right to Restrict / Object to Our Use of your Data - the right to limit the way in which we can use it.
e) Right to Data Portability - the right to request that we move, copy or transfer your Data.
f) Right to Withdraw Consent – the right to withdraw your consent provided earlier.
g) Right to File Complaints – the right to raise complaints to a regulatory authority.
To invoke your data subject rights, you can submit an online request using Data Principal Privacy Rights Web form. Please note that we may require proof of your identity before we can give effect to these rights.
For your protection, we may only implement requests with respect to the personal data associated with the email address that you use to send us your request, and we may need to verify your identity before implementing your request. The Company will act on all data subject requests received without undue delay and respond within the stipulated timelines prescribed by regulations, post completion of necessary verification checks.
For information about managing your Data and promotional communications, submit a request as described in the "How to Contact Us" section below.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.
Data collected under this Privacy Notice is hosted on servers located in India.
We take steps to ensure that the Data we collect under this Privacy Notice is processed according to the provisions of this Privacy Notice and the requirements of applicable law.
To ensure that your Data receives an adequate level of protection, we have put in place appropriate written contracts with Tata Group Entities, Partners and Service Providers that we share your Data with. This ensures your Data is treated by such parties in a way that is consistent with applicable law.
If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.
Our business changes constantly and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application, and you are deemed to have accepted the terms of the updated Privacy Notice on your first use of our website or mobile application or first purchase of the products and/or services following the alterations. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
To request to review, update, or delete your personal information or to otherwise reach us, please submit a request online at Data Principal Privacy Rights Web form or by e-mailing us at [email protected]. You may contact us for information on Service Providers, Partners and Tata Group Entities with whom we may share your Data in compliance with this Privacy Notice and applicable law. We will respond to your request within 30 days.
This website https://www.beyon.co.in (“Website”), is owned and operated by Titan Company Limited (hereinafter referred as "Titan" or “Company” or "we" or "us" or "our") having its registered office at No. 3, SIPCOT Industrial Complex, Hosur-635126, Krishnagiri District, Tamil Nadu and its corporate office at, “Integrity”, No. 193, Veerasandra, Electronics City P.O., Off Hosur Main Road, Bengaluru, Karnataka 560100.
Please read these Terms and Conditions carefully before using the Website. In accessing and using the services provided by our Website you signify your consent and agreement to be bound by the Terms and Conditions specified herein.
Titan reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to check for the recent updates. Any updates to these Terms of Conditions shall take effect immediately upon the date of posting and you agree to be bound by the terms of these updates and amendments.
If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this Website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use or transact through this Website.
Those who choose to access this Website from outside India are responsible for compliance with local laws to the extent local laws are applicable.
Prices on our Website are subject to change without notice. Please expect that you will be charged the price for the jewellery as it is listed on the day of purchase.
For orders being shipped within India, payment only in INR is accepted. Prices are inclusive of CGST/SGST/IGST, as applicable.
In case international credit cards are being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. You may be required to share with us a copy of any Government issued photo identity proof of the country of residence as mentioned below:
a) Passport with Visa Copy;
b) Driving license;
c) Employment card;
d) Any other Government issued ID proof of the country of residence.
Payments for International Orders are accepted through PayPal gateway either by your PayPal account or by using international credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. Applicable currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.
Prices for international orders will include shipping and handling charges, taxes, etc., pertaining to the country of delivery.
Cards issued in India or by Indian banks will not be accepted for international orders.
Any other import duties or charges levied in the destination country of the shipment has to be borne by the customer. These Duties or Taxes are to be paid extra as per actuals prevailing at the time of delivery and are subject to change.
| S.No | Country | Import Duty (Values in %) | Additional VAT/tax | Additional |
|---|---|---|---|---|
| 1 | Australia | 5 | 11 | |
| 2 | Bahrain | 5 | 0 | |
| 3 | Canada | 8.5 | 5 | |
| 4 | Germany | 0 | 20 | |
| 5 | Italy | 0 | 22 | |
| 6 | Kenya | 25 | 16+3.5 | |
| 7 | Kuwait | 5 | 5 | |
| 8 | Malaysia | 10 | 7 | |
| 9 | Netherlands | 4 | 21 | |
| 10 | New Zealand | 0.05 | 15 | 3% Entry Fee |
| 11 | Oman | 5 | 5 | |
| 12 | Portugal | 2.5 | 20 | |
| 13 | Qatar | 5 | 5 | |
| 14 | Romania | 2.5 | 20 | |
| 15 | Saudi Arabia | 5 | 15 (including duty) | |
| 16 | Singapore | 0 | 7 | |
| 17 | South Africa | 7 | 0 | |
| 18 | Spain | 2.5 | 20 | |
| 19 | United Arab Emirates | 5 | 5 | |
| 20 | United Kingdom | 5 | 20 | |
| 21 | United States of America | 5.8 | 0 |
All the above rates are subject to changes and to be borne by the customer as per actuals at the time of delivery.
For purchase above Rs. 2 lakhs, PAN card must be provided upon placing the order in the manner specified by Titan. Failure to provide the same shall result in cancellation of the order.
For all domestic shipments, if the order value exceeds Rs. 2 lakhs, the customer will need to enter the PAN and click on verify PAN card. Only upon PAN card verification the order will proceed to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed with the order.
For International Orders above value of INR 2 lakhs, you are required to send us a copy of the PAN Card or Form 60 as per applicable laws.
A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking below link and find the order status.
https://www.beyon.co.in/en_IN/account?section=OrderHistory#OrderHistory
Express Delivery option available for select PIN Codes for select cities (Delhi, Mumbai, Hyderabad, Chennai and Bengaluru) for select products. Under this option, the product will be delivered the next day subject to the condition that the order is placed by 2 PM. For Orders placed after 2 PM, the tentative delivery timelines will be T+2 days. If the delivery timeline falls on a public holiday or Sunday, the timeline for express delivery will be extended by another day.
For all other PIN Codes, the delivery timeline will be 5-7 working days for domestic orders.
PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:
a. PAN card
b. Driving License
c. Passport
d. Voter identification card
For International Orders, the tentative delivery timeline will be of T+15 days.
PLEASE NOTE: Customer needs to produce PAN Card or Form 60 and passport or driving license for receiving the delivery for order value above INR 2 lakhs. For any customer assistance, you can write to or [email protected]
NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.
You have to provide true, accurate, current and complete information about yourself while registering on the Website.
You should maintain and promptly update registration data to keep it true, accurate, current and complete. Titan reserves the right to confirm and validate the information and other details provided by you at any point in time. Further, Titan also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation or not in accordance with these Terms and Conditions, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our Website and other affiliated websites without any prior intimation whatsoever.
You confirm that the address at which delivery of the product(s) ordered by you is to be made is correct and proper in all aspects. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Titan for re-delivery shall be claimed from you and you shall bear such expenses.
Before placing an order, you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item's description.
If there is any delay in the delivery caused due to any force majeure event including without limitation natural calamity, governmental actions, pandemic, public holiday or any other unforeseen circumstance, then Titan shall not be liable for such delay in the delivery of the product.
Any product you buy from our Website is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product, its features, characteristics, usage, etc. Titan is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product. This is applicable for both domestic and international orders.
Titan reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Titan reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.
You are prohibited from violating or attempting to violate the security of this Website, including, without limitation:
Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
Attempting to interfere with service to any other user, host or network, including without limitation via means of submitting a virus to the Website, overloading, flooding, spamming, mail-bombing or crashing.
Sending unsolicited email, including promotions and or advertising of products or services;
Forging any TCP / IP packet header or any part of the header information in any email or newsgroup and posting violations of system or network security may result in civil or criminal liability. Titan will investigate occurrences that may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available on this Website and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).
There may be certain orders that Titan cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase, errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Titan identifies for not accepting the order. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances, we retain the right to accept or reject the order.
We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
There may be certain orders that Titan cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase, errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Titan identifies for not accepting the order. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances, we retain the right to accept or reject the order.
We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customers can always check the status of their order from with the customer support team at Titan or click on https://www.beyon.co.in/myaccount/order-history/guestOrder. Once the cancellation request is received, if any payments have been received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (the amount would be refunded through cheque, only in cases where the debit/credit card used by the customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund directly in your account or through a cheque. For more details on refunds, please see the Refunds section of these Terms and Conditions.
NOTE: In the event that the amount has been deducted from your account, but the transaction failed, we will refund the amount to your account at the earliest.
Titan is committed to ensuring full customer satisfaction with respect to the products available on our Website. However, if you are not happy with the product, you can choose to return the order in accordance with the Terms and Conditions contained herein.
30 - days Return Policy for Domestic orders only
In the unlikely event that the order delivered is in damaged condition, or you have changed your mind about the product - you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you.
International Orders
NOTE: In case of international orders, we do not currently accept any returns exchanges of our products. In case a defective product has been received, you are required to report the defect within 7 days of receipt of the product by writing to us on [email protected] or [email protected]. International customers can also reach out to us on WhatsApp +91 9036539459. In case the order is not accepted by the customer and is returned to origin, freight charges and import duty will be levied to the customer.
Domestic Order: Our logistics service provider will collect the order from provided address (within India). Customers need not pay any shipping charges to return the product.
How to Initiate the Refund Process?
Customers can contact Titan customer support on 1800-266-0123 or write to [email protected] or [email protected] within 30 days from the receipt of product.
They can also reach out to us via WhatsApp on +91 9036539459.
Customers should not return the product before receiving a confirmation mail from Titan about the delivery of the same.
All the products must be returned in their original condition, unaltered and unused in its original packaging.
Provide the invoice, Certificate of Authenticity into the package for return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 30 days from the date of receipt of the product.
Titan reserves the right to recover the cost of goods, collection charges, damages caused to Titan and legal expenses from persons using the site fraudulently. Titan reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.
This Website, the materials and content contained therein, and the products and services provided or in connection therewith are provided on an "AS IS" basis without warranties of any kind, either express or implied, except as expressly provided to the contrary in a writing by Titan, if any. Titan disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials on our Website. Titan specifically does not represent or warrant that the Website materials or any portion of our services are accurate, complete, reliable, current or error-free. Titan does not represent or warrant that the Website or its servers are free of viruses or other harmful components.
All products and the information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to these Terms and Conditions. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us, and we reserve the right to either accept or reject the balance offer. No act or omission of Titan prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.
We have made every effort to display the colours and sizes of our products that appear on our Website as accurately as possible. However, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the Website. If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.
We reserve the right to change the Website disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the Website. If you do not wish to be governed by the revised Website disclaimer, we request you to refrain from using the Website.
Titan reserves all intellectual property rights in all text, programs, products, processes, technology, content images, photographs, videos, video clips, music clips, illustrations, designs, icons, programs, downloads and any other materials (collectively “Content”), which appear on this Website. Access to this Website does not authorize anyone to use any Content, name, logo or mark in any manner. You may print or download the Contents displayed on the Website for your personal and non-commercial use only. No right, title or interest in any Content is transferred to you as a result of any such downloading, printing or copying. You will not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Content of the Website or any related software. All software used on this Website is the property of Titan or its licensors/suppliers and they are protected by Indian and international copyright laws.
The Website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.
We take no responsibility for any loss or damage suffered as a result of our order online service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
By using the Website, you agree to hold harmless, defend and indemnify Titan and its associates, employees, third-parties, and contractors from and against any claims for damages, costs, liabilities, expenses, attorney's fees, etc. that arise or may arise from your use of the Website, our services, our products, or any part of any of the foregoing.
All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this Website shall be and remain the property of Titan.
Such disclosure or submission shall constitute an assignment to Titan of all worldwide rights, titles and interests in all copyrights and other intellectual property in such submissions.
Titan shall be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute such submissions for any purpose whatsoever, without restriction and without any compensation to you.
Titan shall be under no obligation to:
a) maintain any submissions in confidence;
b) pay compensation for any submissions;
c) respond to any submissions.
You agree and confirm that any comments, suggestions, reviews or feedback submitted by you to us or on the Website will not violate these Terms and Conditions, our Privacy Policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam. Titan does not regularly review posted comments but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this Website. You grant Titan the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments, suggestions, reviews or feedback you make, and you further agree to keep indemnified Titan and its affiliates for all claims resulting from any comments, suggestions, reviews or feedback submitted by you. Titan and its affiliates are not responsible nor assume any liability for any comments, suggestions, reviews or feedback submitted by you or any third party.
Within India, deliveries are available to selected cities. Please check serviceability by entering your PIN Code at the checkout page.
International delivery is available to the following countries:
USA | UK | UAE | Australia | Singapore | Canada | New Zealand | Kenya | Spain | Malaysia | Germany | Romania | Portugal | Netherlands | Qatar | Kuwait | Oman
Domestic Orders: Free shipping within India.
International Orders: Shipping and handling charges along with applicable customs duty and taxes shall be borne by the customer.
In case an international order is refused and returned to origin, freight charges and import duties shall be charged to the customer.
Custom Clearance: All international shipments are cleared by Indian Customs. Packages may be opened for customs inspection and resealed accordingly.
Logistics Partners: Domestic – Blue Dart, Sequel Logistics, Ecom Express. International – UPS.
All international consignments are shipped on a Delivery Duty Unpaid (DDU) basis.
Refunds will be processed only after the returned product is received in unused condition, with original packaging, tags and invoice.
Refunds shall be issued via the original payment mode or by cheque where applicable.
Online payment refunds will be processed within 7–15 working days from receipt of the returned product.
For Cash on Delivery (COD) orders, refunds may be processed via NEFT or cheque based on customer preference.
Titan shall not be liable for refund delays caused due to incorrect customer details.
Lab-grown diamonds used in Beyon jewellery are not eligible for exchange or buyback.
The gold component of Beyon jewellery is eligible for exchange at prevailing gold rates, subject to verification and applicable policies.
Exchanges are permitted only at authorized Beyon retail stores. Online exchanges are not allowed.
The exchange program may be modified or withdrawn at Titan’s discretion without notice.
Exchange of non-House of Titan jewellery is governed by the “Impure to Pure” exchange policy.
Plain gold jewellery (non-House of Titan) may be accepted at select Titan outlets. No cash refunds are permitted.
The policy may be withdrawn or modified at Titan’s discretion without prior notice.
We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, riots, strikes, lock-outs, governmental or parliamentary restrictions, prohibitions or enactments of any kind, pandemic, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.
Titan may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to this website. Such termination will be without any liability to Titan. Upon any termination of the user agreement by either you or Titan, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise. Titan's right to any comments shall survive any termination of this user agreement. Any such termination of this user agreement shall not cancel your obligation to pay for the product(s) already ordered from the website or affect any liability against you that may have arisen under the user agreement.
This user agreement shall be construed in accordance with the applicable laws of India. The courts at Bangalore shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.
Titan reserves the right at any time to modify these Terms and Conditions at any time without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on the Website. You should regularly view the Terms and Conditions. In the event the modified Terms and Conditions are not acceptable to you, you may choose not to visit or use the Website. However, if you continue to access, view or use our service of the Website, you shall be deemed to have agreed and accepted to the modified Terms and Conditions and you undertake to abide by the modified Terms and Conditions.
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Titan Company Limited is a company incorporated under the laws of India, having its registered office at No.3, SIPCOT Industrial Complex, Hosur-635 126, and Corporate office at 'Integrity', No.193, Veerasandra, Electronics City P.O., Off Hosur Main Road, Bengaluru - 560 100, India (hereinafter collectively referred to as "We" or "Us" or "Company").
Titan takes the privacy of your information seriously. This Privacy Notice describes the types of personal information we collect from you through our stores, websites including sub-domains and microsites and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.
You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services. By using the services, you agree to the collection, use, and disclosure of your information as described in this Privacy Notice.
In this Privacy Notice, the following definitions are used:
(a) Cookies: A small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website to remember your actions or preference for a certain period of time.
(b) Data: Includes non-personal information, personal information and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our stores, website and/or mobile application.
(c) Data Protection Laws: Any applicable law and guidelines notified by Government of India relating to the processing of Data.
(d) Partners: Select third parties (including Tata Group Entities) with whom we have contracts for the businesses described in this Privacy Notice.
(e) Service Providers: Includes entities to whom we or other Tata Group Entities will disclose your Data in order to process information for a specific purpose pursuant to written contract.
(f) Tata Group Entity: Tata Sons Private Limited, and its subsidiaries, affiliates, associate companies and joint venture companies with whom we have a contractual arrangement to, inter alia, share data for the purposes described in this Privacy Notice.
(g) User or you: The natural person who accesses our stores, website or mobile application.
Titan collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitation, the following categories:
(a) Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.
(b) Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
(c) Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
(d) Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.
(e) Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.
(f) Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history, or any other personal information provided in responses to surveys or questionnaires.
(g) Personal data that is automatically collected when you use the wearable device and connected application which may include but is not limited to:
i. Data from sensors on the wearable device like heart rate, steps taken, sleep duration, etc.
ii. Schedule or appointments with health, fitness, wellness or swimming coaches.
iii. Your geographical location including GPS signals, cell tower IDs and Wi-Fi access points.
iv. Your usage information like IP address, bandwidth speed, browser type, language, operating system, cookie information, device or application identifier, standard server log information, and information about the software programs that are installed on your system.
(h) Your reviews, feedback and opinions about our products, programmes and services.
(i) Loyalty programme information: your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation.
We collect Data in the following ways:
(a) Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way (e.g., at outlets, stores, hotels, kiosks). Please see the section titled "Data Shared by You" for more information.
(b) Automatic Information We Collect: We use "cookies", pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled "Data that is Collected Automatically" for more information.
(c) E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
(d) Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators' privacy policies and is not covered by our Privacy Notice.
(e) Interactions: All interactions with Titan will be recorded for training and quality monitoring purposes.
(f) Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website (such as the website of another Tata Group Entity), to interact directly with our website or mobile application to provide or receive Data about you. In that case, we might receive such Data used by that third-party website to identify your account with that website.
(g) Information Previously Provided to Tata Group Entities: Where you have shared any information previously with any of the Tata Group Entities and have consented to the further sharing of such information, such information will be shared with us by the Tata Group Entities.
You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website or mobile application. When you are asked to provide Data, you may decline.
Titan may collect your Data in several ways from your use of our stores, website, connected wearables or mobile application. For instance:
(a) when you register with us to receive our products and/or services;
(b) when you conduct a transaction with us or attempt a transaction at our stores, on our website or mobile application;
(c) when you complete surveys conducted by or for us;
(d) when you elect to receive any communications (including promotional offers) from us;
(e) from the information gathered by your visit to our stores, website or mobile application;
(a) We automatically collect some information when you visit our website or use our connected wearables or mobile application. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.
(b) Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. Titan uses this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of our website or mobile application.
(c) We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser.
Any or all the above Data may be required by us from time to time to provide information relating to Titan and to work on the experience when using our website or mobile application. Specifically, Data may be used by us for the following reasons:
(a) carry out our obligations arising from any contract entered into between you and us;
(b) provide products and/or services and communicate with you about products and/or services offered by us;
(c) enable our subsidiaries, affiliates, associate companies, joint ventures, Tata Group Entities and Partners to offer their products and/or services and communicate with you about such products and/or services;
(d) processing, disclosing, transmitting, and/or sharing the data/information with our subsidiaries, affiliates, associate companies, joint ventures, Tata Group Entities, and other third parties which have business or contractual dealings with us;
(e) provide you with offers (including for financial products and/or services), personalized services and recommendations and improve your experience on our website and mobile application;
(f) operate, evaluate and improve our business, website and mobile application;
(g) generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics;
(h) provide privileges and benefits to you, marketing and promotional campaigns based on your profile;
(i) in connection with loyalty programs owned and operated by us or by other Tata Group Entities;
(j) communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services;
(k) enforce the terms of use of our website and mobile application;
(l) protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and
(m) serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.
We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
Where required under applicable law, we will only use your personal information with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.
Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian.
We may share your Data with/ for:
(a) Partners: We may make available to you services, products, or applications provided by Partners for use on or through our website or mobile application. If you choose to use such service, customer information related to those transactions may be shared with such Partner.
Such Partners will be required to respect the security of your Data and to treat it in accordance with this privacy policy and applicable law.
(b) Tata Group Entities: We may make available to you products, services and /or applications of Tata Group Entities, to assist them to reach out to you in relation to their programs or campaigns and to process your queries and requests. Accordingly, we may share your Data with Tata Group Entities. We may also share your Data with the Tata Group Entities as is relevant for the purposes set out in Clause 6 above, and to facilitate the operation of our business.
(c) Tata Consumer Platform: Your Data may be shared with Tata Group Entities and other participating entities on the Tata Consumer Platform operated by Tata Digital Limited (“TCP”) for purposes of enrolment, offering you products, services and benefits on the TCP. Accordingly, we may share your Data with other Tata Group Entities, Partners and Service Providers.
(d) Service Providers: We or other Tata Group Entities may share your Data with Service Providers. Examples include storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing.
These Service Providers will be required to only process Data in accordance with express instructions and as necessary to perform services for purposes set forth in this Privacy Notice. The Service Providers will also be required to safeguard the security and confidentiality of the Data they process by implementing appropriate technical and organizational security measures and confidentiality obligations binding employees accessing Data.
(e) When Titan acts as a Service Provider: We may process and share your Data with Tata Group Entities and Partners when we act as a service provider to such Tata Group Entities and Partners.
(f) Protecting Titan: We may release Data when we believe release is appropriate to comply with applicable law or legal process to protect Titan against harm or financial loss, when we believe disclosure is necessary to protect individuals' vital interests, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
(g) Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data (including in relation to loyalty programs) may be transferred as part of such transaction.
(h) Third Parties: We may also share your Data with other third parties where:
i. You request or authorize us to do so.
ii. We need to comply with applicable law or respond to valid legal process.
iii. We need to operate and maintain the security of our website or mobile application, including to prevent or stop an attack on our computer systems or networks.
We require these third parties by contract to only process sensitive personal data in accordance with our instructions and as necessary to perform services on our behalf or in compliance with applicable law. We also require them to safeguard the security and confidentiality of the sensitive personal data they process on our behalf by implementing appropriate confidentiality, technical and organizational security measures.
Please note that Tata Group Entities and Partners may have privacy practices that differ from those of Titan. The use of your Data will be governed by their privacy statements when you provide Data on their websites.
We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail.
Titan retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary for our legitimate interests. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.
Even if we delete your Data, including on account of exercise of your right under Clause 11 below, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.
When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Titan as described in this Privacy Notice.
We may transfer Data we collect about you to recipients in India, where we are headquartered. India may not have the same Data Protection Laws as the country in which you initially provided the information. When we transfer your Data to India, we will protect that information as described in this Privacy Notice, as disclosed to you at the time of data collection or as described in our program-specific privacy notice.
Depending on which Data Protection Laws are applicable to you, you may have the right or choice to:
• opt out of some collection or uses of your Data, including the use of cookies, pixels and similar technologies and the use of your Data for marketing purposes.
• access your Data, rectify it, restrict or object to its processing, or request its deletion or anonymization.
• change or edit information submitted to us.
• receive the Data you provided to us to transmit it to another company.
• withdraw any consent provided or alter your preferences.
• where applicable, lodge a complaint with your supervisory authority.
You may submit a request as described in the “How to Contact Us” section below. We will not charge you for any request. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Below, you will find additional privacy information that you may find important.
a) Right to Confirmation and Access
b) Right to Correction
c) Right to be Forgotten
d) Right to Restrict / Object
e) Right to Data Portability
f) Right to Withdraw Consent
g) Right to File Complaints
Data collected under this Privacy Notice is hosted on servers located in India.
We take steps to ensure that the Data we collect under this Privacy Notice is processed according to the provisions of this Privacy Notice and the requirements of applicable law.
If any provision of this Privacy Notice is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.
We may update this Privacy Notice from time to time. The updated version will be effective as soon as it is accessible.
To request to review, update, or delete your personal information or to otherwise reach us, please submit a request online or by e-mailing us at [email protected].
This website https://www.beyon.co.in (“Website”), is owned and operated by Titan Company Limited (hereinafter referred as "Titan" or “Company” or "we" or "us" or "our") having its registered office at No. 3, SIPCOT Industrial Complex, Hosur-635126, Krishnagiri District, Tamil Nadu and its corporate office at, “Integrity”, No. 193, Veerasandra, Electronics City P.O., Off Hosur Main Road, Bengaluru, Karnataka 560100.
Please read these Terms and Conditions carefully before using the Website. In accessing and using the services provided by our Website you signify your consent and agreement to be bound by the Terms and Conditions specified herein.
Titan reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to check for the recent updates. Any updates to these Terms of Conditions shall take effect immediately upon the date of posting and you agree to be bound by the terms of these updates and amendments.
If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this Website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use or transact through this Website.
Those who choose to access this Website from outside India are responsible for compliance with local laws to the extent local laws are applicable.
Prices on our Website are subject to change without notice. Please expect that you will be charged the price for the jewellery as it is listed on the day of purchase.
For orders being shipped within India, payment only in INR is accepted. Prices are inclusive of CGST/SGST/IGST, as applicable.
In case international credit cards are being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. You may be required to share with us a copy of any Government issued photo identity proof of the country of residence as mentioned below:
a) Passport with Visa Copy;
b) Driving license;
c) Employment card;
d) Any other Government issued ID proof of the country of residence.
Payments for International Orders are accepted through PayPal gateway either by your PayPal account or by using international credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. Applicable currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.
Prices for international orders will include shipping and handling charges, taxes, etc., pertaining to the country of delivery.
Cards issued in India or by Indian banks will not be accepted for international orders.
Any other import duties or charges levied in the destination country of the shipment has to be borne by the customer. These Duties or Taxes are to be paid extra as per actuals prevailing at the time of delivery and are subject to change.
| S.No | Country | Import Duty (Values in %) | Additional VAT/tax | Additional |
|---|---|---|---|---|
| 1 | Australia | 5 | 11 | |
| 2 | Bahrain | 5 | 0 | |
| 3 | Canada | 8.5 | 5 | |
| 4 | Germany | 0 | 20 | |
| 5 | Italy | 0 | 22 | |
| 6 | Kenya | 25 | 16+3.5 | |
| 7 | Kuwait | 5 | 5 | |
| 8 | Malaysia | 10 | 7 | |
| 9 | Netherlands | 4 | 21 | |
| 10 | New Zealand | 0.05 | 15 | 3% Entry Fee |
| 11 | Oman | 5 | 5 | |
| 12 | Portugal | 2.5 | 20 | |
| 13 | Qatar | 5 | 5 | |
| 14 | Romania | 2.5 | 20 | |
| 15 | Saudi Arabia | 5 | 15 (including duty) | |
| 16 | Singapore | 0 | 7 | |
| 17 | South Africa | 7 | 0 | |
| 18 | Spain | 2.5 | 20 | |
| 19 | United Arab Emirates | 5 | 5 | |
| 20 | United Kingdom | 5 | 20 | |
| 21 | United States of America | 5.8 | 0 |
All the above rates are subject to changes and to be borne by the customer as per actuals at the time of delivery.
For purchase above Rs. 2 lakhs, PAN card must be provided upon placing the order in the manner specified by Titan. Failure to provide the same shall result in cancellation of the order.
For all domestic shipments, if the order value exceeds Rs. 2 lakhs, the customer will need to enter the PAN and click on verify PAN card. Only upon PAN card verification the order will proceed to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed with the order.
For International Orders above value of INR 2 lakhs, you are required to send us a copy of the PAN Card or Form 60 as per applicable laws.
For purchase above Rs. 2 lakhs, PAN card must be provided upon placing the order in the manner specified by Titan. Failure to provide the same shall result in cancellation of the order.
For all domestic shipments, if the order value exceeds Rs. 2 lakhs, the customer will need to enter the PAN and click on verify PAN card. Only upon PAN card verification the order will proceed to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed with the order.
For International Orders above value of INR 2 lakhs, you are required to send us a copy of the PAN Card or Form 60 as per applicable laws.
A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking below link and find the order status.
https://www.beyon.co.in/en_IN/account?section=OrderHistory#OrderHistory
Express Delivery option available for select PIN Codes for select cities (Delhi, Mumbai, Hyderabad, Chennai and Bengaluru) for select products. Under this option, the product will be delivered the next day subject to the condition that the order is placed by 2 PM. For Orders placed after 2 PM, the tentative delivery timelines will be T+2 days. If the delivery timeline falls on a public holiday or Sunday, the timeline for express delivery will be extended by another day.
For all other PIN Codes, the delivery timeline will be 5-7 working days for domestic orders.
PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:
a. PAN card
b. Driving License
c. Passport
d. Voter identification card
For International Orders, the tentative delivery timeline will be of T+15 days.
PLEASE NOTE: Customer needs to produce PAN Card or Form 60 and passport or driving license for receiving the delivery for order value above INR 2 lakhs. For any customer assistance, you can write to or [email protected]
NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.
You agree and undertake to provide true, accurate and complete information about yourself and the recipient of the product while placing an order on the Website.
You shall be responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.
You agree to notify Titan immediately of any unauthorized use of your account or any other breach of security.
You agree to use the Website only for lawful purposes and shall not use the Website for any fraudulent or illegal activities.
You shall not use the Website in any manner that could damage, disable, overburden or impair the Website or interfere with any other party’s use of the Website.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website for commercial purposes without express written consent from Titan.
Titan reserves the right, at its sole discretion, to limit the quantity or value of items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and/or orders that use the same billing and/or shipping address.
Titan reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.
We will provide notification to the customer should such limits be applied.
You are prohibited from violating or attempting to violate the security of this Website, including, without limitation:
Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
Attempting to interfere with service to any other user, host or network, including without limitation via means of submitting a virus to the Website, overloading, flooding, spamming, mail-bombing or crashing.
Sending unsolicited email, including promotions and/or advertising of products or services.
Forging any TCP/IP packet header or any part of the header information in any email or newsgroup.
Posting violations of system or network security may result in civil or criminal liability. Titan will investigate occurrences that may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting users who are involved in such violations.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site.
You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available on this Website and other than generally available third-party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).
=There may be certain orders that Titan cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order.
Some reasons may include limitation on quantity available for purchase, errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Titan identifies for not accepting the order.
In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances, we retain the right to accept or reject the order.
We also reserve the right to ask for additional information for accepting orders in certain cases.
We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Once an order is placed, it can only be cancelled before it is shipped to the provided destination.
Registered customers can always check the status of their order with the customer support team at Titan or click on https://www.beyon.co.in/myaccount/order-history/guestOrder.
Once the cancellation request is received, if any payments have been received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (the amount would be refunded through cheque, only in cases where the debit/credit card used by the customer while placing the order is not in use).
Once the refund process is initiated, you will receive the refund directly in your account or through a cheque.
For more details on refunds, please see the Refunds section of these Terms and Conditions.
NOTE: In the event that the amount has been deducted from your account, but the transaction failed, we will refund the amount to your account at the earliest.
Titan is committed to ensuring full customer satisfaction with respect to the products available on our Website. However, if you are not happy with the product, you can choose to return the order in accordance with the Terms and Conditions contained herein.
30 - days Return Policy for Domestic orders only
In the unlikely event that the order delivered is in damaged condition, or you have changed your mind about the product - you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund.
Our courier partner will collect the order from the address provided by you.
International Orders
NOTE: In case of international orders, we do not currently accept any returns exchanges of our products.
In case a defective product has been received, you are required to report the defect within 7 days of receipt of the product by writing to us on [email protected] or [email protected].
International customers can also reach out to us on WhatsApp +91 9036539459.
In case the order is not accepted by the customer and is returned to origin, freight charges and import duty will be levied to the customer.
Domestic Order: Our logistics service provider will collect the order from provided address (within India). Customers need not pay any shipping charges to return the product.
How to Initiate the Refund Process?
Customers can contact Titan customer support on 1800-266-0123 or write to [email protected] or [email protected] within 30 days from the receipt of product.
They can also reach out to us via WhatsApp on +91 9036539459.
Customers should not return the product before receiving a confirmation mail from Titan about the delivery of the same.
All the products must be returned in their original condition, unaltered and unused in its original packaging.
Provide the invoice, Certificate of Authenticity into the package for return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 30 days from the date of receipt of the product.
Titan reserves the right to recover the cost of goods, collection charges, damages caused to Titan and legal expenses from persons using the site fraudulently.
Titan reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.
This Website, the materials and content contained therein, and the products and services provided or in connection therewith are provided on an "AS IS" basis without warranties of any kind, either express or implied, except as expressly provided to the contrary in a writing by Titan, if any.
Titan disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials on our Website.
Titan specifically does not represent or warrant that the Website materials or any portion of our services are accurate, complete, reliable, current or error-free.
Titan does not represent or warrant that the Website or its servers are free of viruses or other harmful components.
All products and the information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to these Terms and Conditions.
We reserve the right to accept or reject your offer in part or in full.
Our acceptance of your order will take place upon the dispatch of the product(s) ordered.
Dispatch of product(s) ordered, may or may not happen at the same time.
In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us, and we reserve the right to either accept or reject the balance offer.
No act or omission of Titan prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.
We have made every effort to display the colours and sizes of our products that appear on our Website as accurately as possible.
However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
Packaging of the product may vary from that displayed on the Website.
If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.
We reserve the right to change the Website disclaimer from time to time.
If this happens, we will notify you by posting the updated site disclaimer on the Website.
If you do not wish to be governed by the revised Website disclaimer, we request you to refrain from using the Website.
Titan reserves all intellectual property rights in all text, programs, products, processes, technology, content images, photographs, videos, video clips, music clips, illustrations, designs, icons, programs, downloads and any other materials (collectively “Content”), which appear on this Website.
Access to this Website does not authorize anyone to use any Content, name, logo or mark in any manner.
You may print or download the Contents displayed on the Website for your personal and non-commercial use only.
No right, title or interest in any Content is transferred to you as a result of any such downloading, printing or copying.
You will not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Content of the Website or any related software.
All software used on this Website is the property of Titan or its licensors/suppliers and they are protected by Indian and international copyright laws.
The Website may contain links to other websites; these external websites are not under our control.
We cannot be held responsible for such websites and cannot make any warranties about them.
We provide these links because we think they might interest you, but we do not monitor or endorse these websites.
We take no responsibility for any loss or damage suffered as a result of our order online service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
By using the Website, you agree to hold harmless, defend and indemnify Titan and its associates, employees, third-parties, and contractors from and against any claims for damages, costs, liabilities, expenses, attorney's fees, etc. that arise or may arise from your use of the Website, our services, our products, or any part of any of the foregoing.
All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this Website shall be and remain the property of Titan.
Such disclosure or submission shall constitute an assignment to Titan of all worldwide rights, titles and interests in all copyrights and other intellectual property in such submissions.
Titan shall be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute such submissions for any purpose whatsoever, without restriction and without any compensation to you.
Titan shall be under no obligation to:
a) maintain any submissions in confidence;
b) pay compensation for any submissions;
c) respond to any submissions.
You agree and confirm that any comments, suggestions, reviews or feedback submitted by you to us or on the Website will not violate these Terms and Conditions, our Privacy Policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity.
You further agree that no comments submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.
Titan does not regularly review posted comments but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this Website.
You grant Titan the right to use the name that you submit in connection with any comments.
You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit.
You are and shall remain solely responsible for the content of any comments, suggestions, reviews or feedback you make, and you further agree to keep indemnified Titan and its affiliates for all claims resulting from any comments, suggestions, reviews or feedback submitted by you.
Titan and its affiliates are not responsible nor assume any liability for any comments, suggestions, reviews or feedback submitted by you or any third party.
Within India, deliveries are available to selected cities.
Please check serviceability by entering your PIN Code at the checkout page.
International delivery is available to the following countries:
USA | UK | UAE | Australia | Singapore | Canada | New Zealand | Kenya | Spain | Malaysia | Germany | Romania | Portugal | Netherlands | Qatar | Kuwait | Oman
Domestic Orders: Free shipping within India.
International Orders: Shipping and handling charges along with applicable customs duty and taxes shall be borne by the customer.
In case an international order is refused and returned to origin, freight charges and import duties shall be charged to the customer.
Custom Clearance: All international shipments are cleared by Indian Customs.
Packages may be opened for customs inspection and resealed accordingly.
Logistics Partners: Domestic – Blue Dart, Sequel Logistics, Ecom Express. International – UPS.
All international consignments are shipped on a Delivery Duty Unpaid (DDU) basis.
Refunds will be processed only after the returned product is received in unused condition, with original packaging, tags and invoice.
Refunds shall be issued via the original payment mode or by cheque where applicable.
Online payment refunds will be processed within 7–15 working days from receipt of the returned product.
For Cash on Delivery (COD) orders, refunds may be processed via NEFT or cheque based on customer preference.
Titan shall not be liable for refund delays caused due to incorrect customer details.
Lab-grown diamonds used in Beyon jewellery are not eligible for exchange or buyback.
The gold component of Beyon jewellery is eligible for exchange at prevailing gold rates, subject to verification and applicable policies.
Exchanges are permitted only at authorized Beyon retail stores. Online exchanges are not allowed.
The exchange program may be modified or withdrawn at Titan’s discretion without notice.
Lab-grown diamonds used in Beyon jewellery are not eligible for exchange or buyback.
The gold component of Beyon jewellery is eligible for exchange at prevailing gold rates, subject to verification and applicable policies.
Exchanges are permitted only at authorized Beyon retail stores.
Online exchanges are not allowed.
Titan reserves the right to modify or withdraw the exchange program at its sole discretion without prior notice.
Titan shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions if such delay or failure arises from events beyond its reasonable control.
Such events may include, but are not limited to, acts of God, fire, flood, explosion, war, terrorism, riots, strikes, government actions, epidemic, pandemic, lockdowns or failure of utilities or telecommunications.
These Terms and Conditions are effective unless and until terminated by either you or Titan.
You may terminate these Terms and Conditions at any time, provided that you discontinue any further use of the Website.
Titan may terminate these Terms and Conditions at any time and may do so immediately without notice, and accordingly deny you access to the Website, if in Titan’s sole discretion you fail to comply with any term or provision of these Terms and Conditions.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
All disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.
Titan reserves the right to change, modify, add or remove portions of these Terms and Conditions at any time without prior notice.
It is your responsibility to review these Terms and Conditions periodically for updates or changes.
Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions.
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