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Are laboratory-grown diamonds real?
Yes. Laboratory‑grown diamonds are pure carbon diamonds with the same brilliance, hardness and structure as mined diamonds—only the origin is different.
How long does delivery take?
Orders placed before 12PM from metros are delivered by the next day. Standard delivery for other locations takes 2-7 business days.
What is your authenticity certificate?
Authenticity certificate by Titan Company confirms your jewellery’s key specs like laboratory-grown diamond details and a unique SKU ID, so you know exactly what you purchased.
What does gold hallmark mean?
Hallmarking verifies gold purity and identification (like BIS/HUID where applicable). It confirms the metal, not the diamond. Laboratory-grown diamond details are covered in the authenticity certificate by Titan Company.
Is it the same as CZ?
No. Cubic zirconia and moissanite are simulants. Laboratory‑grown diamonds are real diamonds made of carbon and test like mined diamonds for hardness and sparkle.
Do LGDs fade over time?
No. Their color and sparkle are intrinsic to the crystal, not a coating. With normal wear and cleaning, they retain brilliance like mined diamonds.
Are laboratory-grown diamonds always flawless?
Not always. Like mined diamonds, laboratory‑grown diamonds can have inclusions from the growth process. Quality details are shared so you know the exact grade.
What does 14kt vs 18kt mean?
It’s gold purity: 14kt is 58.5% gold, 18kt is 75%. Choose 18kt for richer colour, 14kt for stronger daily wear.
What is the return policy for jewellery?
Returns are accepted within 30 days for unworn items in their original packaging. Custom and engraved pieces are non-returnable.
This website https://www.beyon.co.in ("Website"), is owned and operated by Titan Company Limited (hereinafter referred as "Titan" or "Company" or "we" or "us" or "our") having its registered office at No. 3, SIPCOT Industrial Complex, Hosur-635126, Krishnagiri District, Tamil Nadu and its corporate office at, "Integrity", No. 193, Veerasandra, Electronics City P.O., Off Hosur Main Road, Bengaluru, Karnataka 560100.
Please read these Terms and Conditions carefully before using the Website. In accessing and using the services provided by our Website you signify your consent and agreement to be bound by the Terms and Conditions specified herein.
Titan reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to check for the recent updates. Any updates to these Terms of Conditions shall take effect immediately upon the date of posting and you agree to be bound by the terms of these updates and amendments.
If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this Website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use or transact through this Website.
Those who choose to access this Website from outside India are responsible for compliance with local laws to the extent local laws are applicable.
Prices on our Website are subject to change without notice. Please expect that you will be charged the price for the jewellery as it is listed on the day of purchase.
For orders being shipped within India, payment only in INR is accepted. Prices are inclusive of CGST/SGST/IGST, as applicable.
In case international credit cards are being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. You may be required to share with us a copy of any Government issued photo identity proof of the country of residence as mentioned below:
a) Passport with Visa Copy;
b) Driving license;
c) Employment card;
d) Any other Government issued ID proof of the country of residence.
Payments for International Orders are accepted through PayPal gateway either by your PayPal account or by using international credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. Applicable currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.
Prices for international orders will include shipping and handling charges, taxes, etc., pertaining to the country of delivery.
Cards issued in India or by Indian banks will not be accepted for international orders.
Any other import duties or charges levied in the destination country of the shipment has to be borne by the customer. These Duties or Taxes are to be paid extra as per actuals prevailing at the time of delivery and are subject to change.
All the above rates are subject to changes and to be borne by the customer as per actuals at the time of delivery.
For purchase above Rs. 2 lakhs, PAN card must be provided upon placing the order in the manner specified by Titan. Failure to provide the same shall result in cancellation of the order.
For all domestic shipments, if the order value exceeds Rs. 2 lakhs, the customer will need to enter the PAN and click on verify PAN card. Only upon PAN card verification the order will proceed to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed with the order.
For International Orders above value of INR 2 lakhs, you are required to send us a copy of the PAN Card or Form 60 as per applicable laws.
A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking below link and find the order status.
https://www.beyon.co.in/en_IN/account?section=OrderHistory#OrderHistory
Express Delivery option available for select PIN Codes for select cities (Delhi, Mumbai, Hyderabad, Chennai and Bengaluru) for select products. Under this option, the product will be delivered the next day subject to the condition that the order is placed by 2 PM. For Orders placed after 2 PM, the tentative delivery timelines will be T+2 days. If the delivery timeline falls on a public holiday or Sunday, the timeline for express delivery will be extended by another day.
For all other PIN Codes, the delivery timeline will be 2-7 working days for domestic orders.
PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:
a. PAN card
b. Driving License
c. Passport
d. Voter identification card
For International Orders, the tentative delivery timeline will be of T+15 days.
PLEASE NOTE: Customer needs to produce PAN Card or Form 60 and passport or driving license for receiving the delivery for order value above INR 2 lakhs. For any customer assistance, you can write to [email protected]
NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.
You have to provide true, accurate, current and complete information about yourself while registering on the Website.
You should maintain and promptly update registration data to keep it true, accurate, current and complete. Titan reserves the right to confirm and validate the information and other details provided by you at any point in time. Further, Titan also reserves the right to ask for additional information for accepting orders or before making delivery in certain cases. If upon confirmation or not in accordance with these Terms and Conditions, we have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to our Website and other affiliated websites without any prior intimation whatsoever.
You confirm that the address at which delivery of the product(s) ordered by you is to be made is correct and proper in all aspects. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information), any extra cost incurred by Titan for re-delivery shall be claimed from you and you shall bear such expenses.
Before placing an order, you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation to offer included in the item's description.
If there is any delay in the delivery caused due to any force majeure event including without limitation natural calamity, governmental actions, pandemic, public holiday or any other unforeseen circumstance, then Titan shall not be liable for such delay in the delivery of the product.
Any product you buy from our Website is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product, its features, characteristics, usage, etc. Titan is not liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product. This is applicable for both domestic and international orders.
Titan reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Titan reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.
You are prohibited from violating or attempting to violate the security of this Website, including, without limitation:
Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.
Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
Attempting to interfere with service to any other user, host or network, including without limitation via means of submitting a virus to the Website, overloading, flooding, spamming, mail-bombing or crashing.
Sending unsolicited email, including promotions and or advertising of products or services.
Forging any TCP/IP packet header or any part of the header information in any email or newsgroup and posting violations of system or network security may result in civil or criminal liability. Titan will investigate occurrences that may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including, without limitation, browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available on this Website and other than generally available third party web browsers (e.g. Microsoft Explorer, Google Chrome, Mozilla Firefox).
There may be certain orders that Titan cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase, errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Titan identifies for not accepting the order. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances, we retain the right to accept or reject the order.
We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customers can always check the status of their order from with the customer support team at Titan or click on https://www.beyon.co.in/myaccount/order-history/guestOrder. Once the cancellation request is received, if any payments have been received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (the amount would be refunded through cheque, only in cases where the debit/credit card used by the customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund directly in your account or through a cheque. For more details on refunds, please see the Refunds section of these Terms and Conditions.
NOTE: In the event that the amount has been deducted from your account, but the transaction failed, we will refund the amount to your account at the earliest.
Titan is committed to ensuring full customer satisfaction with respect to the products available on our Website. However, if you are not happy with the product, you can choose to return the order in accordance with the Terms and Conditions contained herein.
30 - days Return Policy for Domestic orders only
In the unlikely event that the order delivered is in damaged condition, or you have changed your mind about the product - you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you.
International Orders
NOTE: In case of international orders, we do not currently accept any returns exchanges of our products. In case a defective product has been received, you are required to report the defect within 7 days of receipt of the product by writing to us on [email protected]. In case the order is not accepted by the customer and is returned to origin, freight charges and import duty will be levied to the customer.
Domestic Order: Our logistics service provider will collect the order from provided address (within India). Customers need not pay any shipping charges to return the product.
How to Initiate the Refund Process?
Customers can contact Titan customer support on 1800-266-0123 or write to [email protected] within 30 days from the receipt of product.
Customers should not return the product before receiving a confirmation mail from Titan about the delivery of the same.
All the products must be returned in their original condition, unaltered and unused in its original packaging.
Provide the invoice, Certificate of Authenticity into the package for return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 30 days from the date of receipt of the product.
Titan reserves the right to recover the cost of goods, collection charges, damages caused to Titan and legal expenses from persons using the site fraudulently. Titan reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.
This Website, the materials and content contained therein, and the products and services provided or in connection therewith are provided on an "AS IS" basis without warranties of any kind, either express or implied, except as expressly provided to the contrary in a writing by Titan, if any. Titan disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials on our Website. Titan specifically does not represent or warrant that the Website materials or any portion of our services are accurate, complete, reliable, current or error-free. Titan does not represent or warrant that the Website or its servers are free of viruses or other harmful components.
All products and the information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to these Terms and Conditions. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us, and we reserve the right to either accept or reject the balance offer. No act or omission of Titan prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.
We have made every effort to display the colours and sizes of our products that appear on our Website as accurately as possible. However, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the Website. If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.
We reserve the right to change the Website disclaimer from time to time. If this happens, we will notify you by posting the updated site disclaimer on the Website. If you do not wish to be governed by the revised Website disclaimer, we request you to refrain from using the Website.
Titan reserves all intellectual property rights in all text, programs, products, processes, technology, content images, photographs, videos, video clips, music clips, illustrations, designs, icons, programs, downloads and any other materials (collectively "Content"), which appear on this Website. Access to this Website does not authorize anyone to use any Content, name, logo or mark in any manner. You may print or download the Contents displayed on the Website for your personal and non-commercial use only. No right, title or interest in any Content is transferred to you as a result of any such downloading, printing or copying. You will not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Content of the Website or any related software. All software used on this Website is the property of Titan or its licensors/suppliers and they are protected by Indian and international copyright laws.
The Website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any warranties about them. We provide these links because we think they might interest you, but we do not monitor or endorse these websites.
We take no responsibility for any loss or damage suffered as a result of our order online service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.
By using the Website, you agree to hold harmless, defend and indemnify Titan and its associates, employees, third-parties, and contractors from and against any claims for damages, costs, liabilities, expenses, attorney's fees, etc. that arise or may arise from your use of the Website, our services, our products, or any part of any of the foregoing.
All reviews, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered in connection with your use of this Website shall be and remain the property of Titan.
Such disclosure or submission shall constitute an assignment to Titan of all worldwide rights, titles and interests in all copyrights and other intellectual property in such submissions.
Titan shall be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute such submissions for any purpose whatsoever, without restriction and without any compensation to you.
Titan shall be under no obligation to:
a) maintain any submissions in confidence;
b) pay compensation for any submissions;
c) respond to any submissions.
You agree and confirm that any comments, suggestions, reviews or feedback submitted by you to us or on the Website will not violate these Terms and Conditions, our Privacy Policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam. Titan does not regularly review posted comments but does reserve the right (but not the obligation) to monitor and edit or remove any comments submitted to this Website. You grant Titan the right to use the name that you submit in connection with any comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments, suggestions, reviews or feedback you make, and you further agree to keep indemnified Titan and its affiliates for all claims resulting from any comments, suggestions, reviews or feedback submitted by you. Titan and its affiliates are not responsible nor assume any liability for any comments, suggestions, reviews or feedback submitted by you or any third party.
Within India, deliveries are available to selected cities. Please check serviceability by entering your PIN Code at the checkout page.
International delivery is available to the following countries:
UK | UAE | Australia | Singapore | Canada | New Zealand | Kenya | Spain | Malaysia | Germany | Romania | Portugal | Netherlands | Qatar | Kuwait | Oman
Domestic Orders: Free shipping within India.
International Orders: Shipping and handling charges along with applicable customs duty and taxes shall be borne by the customer.
In case an international order is refused and returned to origin, freight charges and import duties shall be charged to the customer.
Custom Clearance: All international shipments are cleared by Indian Customs. Packages may be opened for customs inspection and resealed accordingly.
Logistics Partners: Domestic – Blue Dart, Sequel Logistics, Ecom Express. International – UPS.
All international consignments are shipped on a Delivery Duty Unpaid (DDU) basis.
Refunds will be processed only after the returned product is received in unused condition, with original packaging, tags and invoice.
Refunds shall be issued via the original payment mode or by cheque where applicable.
Online payment refunds will be processed within 7–15 working days from receipt of the returned product.
Titan shall not be liable for refund delays caused due to incorrect customer details.
Laboratory-grown diamonds used in BEYON jewellery are not eligible for exchange or buyback.
The Gold component of BEYON jewellery is eligible for exchange at prevailing gold rates, subject to verification and applicable policies.
Exchanges are permitted only at authorized BEYON retail stores for products bought online or at BEYON stores.
The BEYON exchange program may be modified or withdrawn at Titan's discretion without notice.
We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, riots, strikes, lock-outs, governmental or parliamentary restrictions, prohibitions or enactments of any kind, pandemic, import or export regulations, exchange control regulations or accident or non-availability/delay in transport.
Titan may terminate this user agreement at any time and may do so immediately without notice, and accordingly deny you access to this website. Such termination will be without any liability to Titan. Upon any termination of the user agreement by either you or Titan, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the user agreement or otherwise. Titan's right to any comments shall survive any termination of this user agreement. Any such termination of this user agreement shall not cancel your obligation to pay for the product(s) already ordered from the website or affect any liability against you that may have arisen under the user agreement.
This user agreement shall be construed in accordance with the applicable laws of India. The courts at Bangalore shall alone have exclusive jurisdiction in any proceedings arising out of this user agreement.
Titan reserves the right at any time to modify these Terms and Conditions at any time without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on the Website. You should regularly view the Terms and Conditions. In the event the modified Terms and Conditions are not acceptable to you, you may choose not to visit or use the Website. However, if you continue to access, view or use our service of the Website, you shall be deemed to have agreed and accepted to the modified Terms and Conditions and you undertake to abide by the modified Terms and Conditions.
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