All users have the option to track their orders by clicking on Track Order. You need to enter the email address used while placing the order and the order number to track the order. Registered users can sign in and track their orders from the order history section on the account page.

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

Currently, we deliver to almost all cities & towns within India. Please check if we deliver to your PIN code/city by entering it on the product page/shopping/cart checkout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

Yes.

There are no shipping/delivery charges within India. For information on shipping charges for international orders please click here.

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 1-7 working days of you placing the order. For international orders, please see the Time to Deliver section under the Shipping Policy section.

Yes, we strongly recommend that you register on www.beyon.co.in as it makes your checkout faster, allows you to track your order, saves products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience. If you would like to register, click here.

You can enter your e-mail address and click on the "forgot password" link in the login page and we will e-mail you a system-generated change password link to your registered email address. However, you should set a new password.

You can edit your personal details by accessing the "edit details" section in the Personal Information section.

No, you can have only one account linked to a single email address.

We understand that your privacy is important to you and we respect that. You can refer to our Privacy Policy.

Domestic Orders

Payments can be made through credit cards, debit cards, UPI, international cards & net banking. Please note that payments on www.beyon.co.in will be accepted only in INR for domestic orders. In case of international credit cards, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply based on your credit card policy.

International Orders

Payments for International Orders are accepted through PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order. NOTE: Indian issued cards will not be accepted for international orders.

We accept Visa | MasterCard | AMEX | Diners | JCB for domestic and international payments.

Debit Cards – Visa Gateway	Debit Cards – MasterCard
Axis Bank	Bank Of India
Bank of Baroda	Canara Bank
Barclays Bank	Central Bank of India
Canara Bank	Citibank
City Union Bank	Corporation Bank
Corporation Bank	Federal Bank
Dena Bank	HDFC Bank
Deutsche Bank	ICICI Bank
Federal Bank	IDBI Bank
HDFC Bank	Indian Bank
ICICI Bank	Punjab National Bank
IDBI Bank	Standard Chartered Bank
Indian Overseas Bank	State Bank Of India
IndusInd Bank	The Royal Bank of Scotland
Kotak Bank	Union Bank of India
Karur Vyasa Bank	YES Bank
Laxmi Vilas Bank
Standard Chartered Bank	Maestro Cards
State Bank Of India	Citibank
Syndicate Bank	State Bank of India
Union Bank of India

Internet Banking – Retail
Allahabad Bank	Laxmi Vilas Bank
Andhra Bank	Oriental Bank of Commerce
Axis Bank	Punjab & Sind Bank
Bank of Bahrain and Kuwait	Punjab National Bank
Bank of Baroda	Shamrao Vitthal Co-operative Bank
Bank of India	South Indian Bank
Bank of Maharashtra	State Bank of Bikaner & Jaipur
Canara Bank	State Bank of Hyderabad
Central Bank of India	State Bank of India
City Union Bank	State Bank of Mysore
Corporation Bank	State Bank of Patiala
Deutsche Bank	State Bank of Travancore
Development Credit Bank	Syndicate Bank
Dhanlakshmi Bank	Tamilnad Mercantile Bank Ltd.
Federal Bank	UCO Bank
HDFC Bank	Union Bank of India
ICICI Bank	United Bank of India
IDBI Bank
Indian Bank	Internet Banking – Corporate
Indian Overseas Bank	Karur Vysya Bank
IndusInd Bank	Lakshmi Vilas Bank
ING Vysya Bank	Punjab National Bank
Jammu and Kashmir Bank	Bank of Maharashtra
Karnataka Bank Ltd	Bank of Baroda
Karur Vysya Bank	Bank of India
Catholic Syrian Bank	State Bank of India
Kotak Mahindra Bank	Union Bank of India
Yes Bank Ltd
Vijaya Bank

No.

Orders once placed can only be cancelled prior to shipment. Refer cancellation policy.

Yes, it is possible to return the unused product and order a replacement. Please refer to the Return Policy for details.

Please note that returns/replacements are not applicable for International Orders. Although there are a few exceptions. To know further about it kindly refer to the International Order section of Return Policy.

You can call us at 1800-266-0123 and write to [email protected] to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused item from the provided address through our logistic partner and arrange for the refund. For more details, refer to the Return Policy section.

For international orders, please check the International Order section under Return Policy.

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to the Return Policy section for details.

Call us at 1800-266-0123 or write to [email protected] within 30 days of receipt of the product to report the incident.

For international orders, please check the International Order section under the Return Policy.

You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which a refund may not be possible. Please refer to the Return policy for details.

For International Orders, please check the International Order section under Return policy.

We will arrange for the return shipment to be collected and you do not need to make any payment for the courier.

For International Orders, please check the International Order section under Return policy.

The order can be returned within 30 days from the date you receive the product. The product can be easily picked up by our logistics partner.

If you wish to return the product, you need to call customer care at 1800-266-0123 or email us at [email protected] stating that you want to return the product. Please use the e-mail ID used at the time of placing the order. The contact details of our logistic partner will be shared with you. You need to coordinate with them for return shipping and take the following steps:

1. Pack your order in original packaging and mention your name, order number and mobile number.
2. Enclose the original invoice, guarantee/warranty card & other tag, if any.
3. Our logistic partner will pick up the package from you.
4. Post inspection, only after we get a go-ahead from the QA (quality assurance) team, the refund process will be initiated.

For International Orders, currently, we do not accept any returns or exchanges of our products.

Please note that returns are not accepted for coins, silver products, and nose pins.

• Laboratory-grown diamonds used in BEYON jewellery are not eligible for exchange or buyback.
• The Gold component of BEYON jewellery is eligible for exchange at prevailing gold rates, subject to verification and applicable policies.
• Exchanges are permitted only at authorized BEYON retail stores for products bought online or at BEYON stores.
• The BEYON exchange program may be modified or withdrawn at Titan's discretion without notice.

Yes, we do undertake and fulfil orders for International Destinations.

Here is the list of countries where international shipping is available.

Australia	Oman
Bahrain	Portugal
Canada	Qatar
Germany	Romania
India	Saudi Arabia
Italy	Singapore
Kenya	South Africa
Kuwait	Spain
Malaysia	United Arab Emirates
Netherlands	United Kingdom
New Zealand

For all international orders, your cart value should be a minimum of $50 and a maximum of $10,000. This is exclusive of all shipping and handling charges.

Payments are accepted through the PayPal Payment gateway either by your PayPal account or by using International credit/debit cards only. Payment will be received only in USD. Please note that cards (credit or debit) issued in India will not be accepted for any international orders.

We would like to inform the following steps need to be followed before reaching the payment gateway using your internationally issued credit card/debit card.

"Select Payment Method → International Issued Cards → PAY FOR YOUR ORDER"

Our international shipping partner is UPS.

You will receive your order within 2–3 weeks after the confirmation of the order. An email confirmation will be sent to you once your product is dispatched from our warehouse. Our logistic partner will get in touch with you once your product reaches its destination.

We charge $50 extra as shipping and handling charges for international destinations for all jewellery products. All products are dispatched on a "Delivery Duty Unpaid" (DDU) basis.

Currently, we do not accept any returns or exchanges of our products in case of international orders.